This Cookie Policy explains how Tensormesh, Inc. (“Tensormesh,” “we,” “us,” or “our”) uses cookies and similar tracking technologies on our website at tensorsmesh.com and within our AI compute platform (collectively, the “Site”). This policy describes what cookies are, why we use them, which specific cookies we deploy, and how you can control your cookie preferences.

By continuing to use our Site, you consent to our use of cookies as described in this policy. If you prefer not to have cookies set on your device, you may adjust your browser settings or use the controls described in Section 5 of this policy. Note that disabling certain cookies may affect the functionality of the Site or your ability to access certain features of our platform.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. Cookies allow websites to recognize your device, remember your preferences and settings, understand how you use the site, and deliver content and advertisements relevant to your interests. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Tensormesh) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and when it visits certain other websites.

In addition to cookies, we may also use other similar tracking technologies such as web beacons (also known as pixel tags or clear GIFs), which are tiny transparent images embedded in web pages or emails that track whether you have viewed a page or email. We may also use local storage objects (including HTML5 localStorage and sessionStorage) and fingerprinting techniques that use device characteristics to distinguish your device from others.

2. Why Do We Use Cookies?

We use cookies and similar tracking technologies for several purposes, all of which are explained in detail in the sections below. In summary, we use them to:

  • Keep you signed in to your Tensormesh account and maintain your session security
  • Remember your preferences and settings to personalize your experience
  • Understand how visitors use our website so we can improve its structure, content, and performance
  • Analyze the effectiveness of our marketing campaigns and measure traffic sources
  • Detect and prevent fraud, bot traffic, and security threats
  • Serve relevant advertising to you on our site and on third-party platforms (subject to your consent preferences)
  • Provide support chat functionality and customer success tools

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our website and platform. Without them, services you have asked for — such as signing in to your account, maintaining a secure session, and using the platform dashboard — cannot be provided. Strictly necessary cookies cannot be disabled through our cookie preference controls because doing so would prevent the Site from functioning properly. These cookies do not store any personally identifiable information beyond what is required to maintain your session.

Examples of strictly necessary cookies we use include:

  • _tensormesh_session — A session identifier cookie that keeps you logged in to your Tensormesh account during a browsing session. It is deleted when you close your browser. Duration: session.
  • csrf_token — A security cookie used to prevent Cross-Site Request Forgery (CSRF) attacks. It contains a randomly generated token that is verified with each form submission. Duration: session.
  • __Secure-auth — An authentication state cookie that stores your login status in an encrypted format. Required for accessing your account and using the platform. Duration: 30 days or until logout.
  • cookieConsent — Stores your cookie consent preferences (accepted or declined) so we do not show you the cookie banner on every page. Duration: 12 months.

3.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our website and platform, including which pages are most frequently visited, how long visitors stay on each page, where visitors come from, what errors users encounter, and how users navigate through our site. All information collected by these cookies is aggregated and anonymized. We use this data to improve how our website and platform perform. These cookies do not store information that personally identifies visitors.

We use the following analytics tools and their associated cookies:

  • Google Analytics (_ga, _gid, _gat) — Provided by Google LLC. Used to distinguish users, throttle request rates, and analyze website traffic patterns. The data collected includes pages visited, time on page, device type, browser, operating system, and geographic region. We have enabled IP anonymization, meaning your full IP address is not stored. Google Analytics data is retained for 26 months. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
  • Mixpanel (mp_*) — Used to analyze how users interact with our platform dashboard, track feature usage, and understand user journeys within the application. Mixpanel data helps us prioritize product improvements. Data is retained for 24 months.
  • Hotjar (_hjSessionUser, _hjSession) — Used to collect heatmap data showing where users click and scroll on our marketing pages, and to record anonymized session replays for usability research. Hotjar is configured to automatically mask form fields containing personal data. Data is retained for 365 days.

3.3 Functionality Cookies

Functionality cookies enable our website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. These cookies remember choices you make (such as your preferred language, region, or display settings), store your UI preferences within the platform dashboard, and enable features like live chat support. If you disable these cookies, some or all of these services may not function properly.

Examples include:

  • user_preferences — Stores platform display settings such as dark/light mode, table column configurations, and notification preferences. Duration: 12 months.
  • Intercom (intercom-*, _intercom_id) — Enables our live chat and customer support widget. Intercom uses cookies to identify returning visitors, maintain chat session history, and allow our support team to provide personalized assistance. Data is handled per Intercom’s privacy policy. Duration: 9 months.
  • locale — Stores your language and regional format preferences. Duration: 12 months.

3.4 Targeting and Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They remember that you have visited our website and may be used to share this information with other organizations, including advertising partners. They track your browsing across multiple websites to build a profile of your interests. We use targeting cookies only with your explicit consent, which you can provide or withdraw through our cookie consent banner.

Advertising-related cookies we may use include:

  • LinkedIn Insight Tag (li_sugr, BizographicsOptOut, UserMatchHistory) — LinkedIn’s advertising cookie enables us to track conversions, retarget website visitors, and gain insights about professionals who interact with our website. LinkedIn is a common platform for reaching our target audience of engineering leaders and technical decision-makers. LinkedIn Insight Tag data is retained for 90 days.
  • Google Ads (_gcl_au, _gcl_aw) — Tracks conversions from Google Search and Display advertising campaigns and enables retargeting of website visitors through Google’s advertising network. Duration: 90 days.
  • Meta Pixel (_fbp, _fbc) — Tracks visitor actions on our website to measure the effectiveness of our advertising on Facebook and Instagram, and enables custom audience targeting. Duration: 90 days.

4. Third-Party Cookies

In addition to the specific third-party cookies described above, certain pages of our website may include embedded content from third-party services such as YouTube videos, GitHub Gist code snippets, or LinkedIn company page feeds. When you interact with this embedded content, those third parties may set cookies on your device according to their own privacy and cookie policies. We do not control the cookies set by these third parties and recommend reviewing their privacy policies to understand their practices.

The following is a non-exhaustive list of third-party services that may set cookies through our Site:

  • YouTube (Google LLC) — for embedded video content
  • GitHub, Inc. — for embedded code samples and repository badges
  • Stripe, Inc. — for payment processing functionality on billing pages
  • Cloudflare, Inc. — for performance, security, and DDoS protection services
  • Zendesk, Inc. — for customer support ticket submission forms

5. How to Control Cookies

5.1 Cookie Consent Banner

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept all cookies or manage your preferences. If you click “Accept All,” we will set all categories of cookies described in this policy. If you click “Manage Preferences,” you can choose which categories of non-essential cookies to allow. You can change your preferences at any time by clearing your browser’s localStorage (where the cookieConsent key is stored) or by contacting us at privacy@tensorsmesh.com.

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically configure your browser to: refuse all cookies, accept only certain types of cookies, receive a notification when a cookie is set, delete all or specific cookies when you close your browser, or enable “Do Not Track” signals (note that not all websites respond to DNT signals, and our Site does not currently modify its behavior based on DNT headers).

Instructions for managing cookies in common browsers are available at the following links. Note that the interface may vary by browser version:

  • Google Chrome: Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Apple Safari: Preferences > Privacy > Cookies and website data
  • Microsoft Edge: Settings > Cookies and site permissions > Cookies and data stored

5.3 Opt-Out Tools for Specific Services

For specific third-party analytics and advertising services, you can use the following opt-out mechanisms:

  • Google Analytics: Install the Google Analytics Opt-out Browser Add-on from tools.google.com/dlpage/gaoptout
  • Google Ads personalization: Manage at adssettings.google.com
  • LinkedIn advertising: Opt out at linkedin.com/psettings/guest-controls/retargeting-opt-out
  • Meta/Facebook advertising: Manage preferences in your Facebook account under Settings > Ads
  • Network Advertising Initiative: Use the NAI opt-out tool at optout.networkadvertising.org to opt out of interest-based advertising from NAI member companies
  • Digital Advertising Alliance: Use the DAA opt-out tool at optout.aboutads.info

5.4 Mobile Device Controls

If you access our platform via a mobile device, you can limit ad tracking through your device’s privacy settings. On iOS, go to Settings > Privacy & Security > Tracking to manage cross-app tracking permissions. On Android, go to Settings > Privacy > Ads to reset your advertising ID or opt out of ad personalization.

6. Cookies and Your Privacy Rights

The use of analytics and advertising cookies may involve processing of personal data about you, including your IP address, device identifiers, and browsing behavior. This processing is described in our Privacy Policy, which covers your rights to access, correct, delete, and restrict processing of your personal data, as well as your rights under the GDPR, CCPA, and other applicable privacy laws.

For EEA and UK residents, we rely on your consent as the legal basis for processing personal data through non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Do Not Track

Some browsers have a “Do Not Track” feature that sends a signal to websites you visit indicating that you do not want your browsing activity tracked. Our Site currently does not respond to Do Not Track browser signals. We continue to monitor the development of a standard for responding to DNT signals and will update this policy if our practices change.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time as we add, change, or remove cookies or as applicable laws and regulations change. When we make material changes to this policy, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice through our cookie consent banner or by email. We encourage you to review this policy periodically to stay informed about our use of cookies.

9. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us at:

Tensormesh, Inc.
Attn: Privacy Team
340 Pine Street, Suite 800
San Francisco, CA 94104
Email: privacy@tensorsmesh.com